Eligible products may be returned within 30 calendar days after confirmed delivery .

To remain within the return period, please contact us before the 30-calendar-day period expires. Return eligibility remains subject to the conditions described in this policy.

Before sending an item back, email: service@leejcyt.com

Please provide:

• Your order number.
• The product name or description.
• The reason for the return.
• Relevant photographs or videos when appropriate.
• Photos of packaging and shipping label for damaged, incorrect, or incomplete orders.

Customer support will review your request and provide return instructions if approved.

Eligible preference-based returns should generally be:

• Unused and in original condition.
• Complete and not intentionally damaged.
• Returned with original accessories and packaging.
• Suitable for reasonable inspection.
• Accompanied by order information.

Opening the shipping package does not automatically make a product ineligible, provided the item remains complete, unused, and undamaged.

leejcyt™ offers artistic home décor, illuminated sculptures, decorative figurines, ceramic pieces, and seasonal ornaments.

Because many products involve handcrafted details, lighting components, textures, or decorative finishes, minor variations may occur in color tone, surface details, texture, dimensions, or appearance.

If you do not prefer the style, color, finish, or appearance of an item received, you may request a return within the applicable return period.

Please do not send products back before receiving return approval and return instructions from leejcyt™ customer support.

Return shipments sent without prior authorization may not be accepted or processed.

• Contact our support team before returning any product.
• Wait for confirmation and return instructions.
• Use the provided return information when shipping approved returns.

Certain products may not be eligible for return due to product type, condition, or customer safety considerations.

Non-returnable situations may include:

• Items that have been used, damaged, modified, or altered after delivery.
• Products returned without approval or without required order information.
• Items missing original parts, accessories, or packaging where applicable.
• Products damaged due to improper handling after delivery.
• Customized or specially prepared items unless otherwise agreed.

If your order arrives damaged, defective, incorrect, or incomplete, please contact leejcyt™ customer support as soon as possible.

To help us review the issue, please provide:

• Order number.
• Description of the problem.
• Clear photos or videos showing the issue.
• Photos of the shipping box and packaging when relevant.
• Photos showing product labels or order details when applicable.

Return shipping responsibility depends on the reason for the return.

• For preference-based returns, the customer may be responsible for return shipping costs.
• For approved issues caused by shipping damage, incorrect items, or product defects, leejcyt™ will review the situation and provide an appropriate solution.
• Original shipping charges may not always be refundable unless required by applicable law or approved by our support team.

After your return request has been approved, please follow the return instructions provided by our support team.

When preparing your return shipment:

• Package the product securely to prevent damage during transportation.
• Include required order information when requested.
• Use a trackable shipping method whenever possible.
• Keep your shipping receipt and tracking details until the return is completed.

After an approved return arrives, leejcyt™ will inspect the returned product to confirm eligibility.

Inspection may include checking:

• Product condition.
• Completeness of included accessories.
• Packaging condition when relevant.
• Return authorization information.

After approval, refunds are normally processed within: 5–10 business days .

Approved refunds will generally be issued to the original payment method used for the purchase.

• Credit or debit card payments will be refunded through the original card payment channel.
• Digital payment methods will be refunded through the applicable payment provider.
• Refund processing time may vary depending on your financial institution.

If you would like to exchange a product, please contact leejcyt™ customer support.

Exchange requests depend on:

• Product availability.
• Return eligibility.
• Condition of the original item.
• Shipping requirements.

If an exchange cannot be completed, our team may provide return and refund options according to this policy.

If you need to cancel an order, please contact us as soon as possible.

Cancellation requests can only be accepted before the order enters the fulfillment or shipping process.

This Return & Refund Policy does not limit any consumer rights that may apply under mandatory laws and regulations in your location.

If applicable consumer protection laws provide additional rights or remedies, those rights will remain available.

For questions regarding your order, returns, or refunds, please contact: service@leejcyt.com